FAQ's

SERVICING FAQs 

IS IT NECESSARY TO HAVE MY CARAVAN / MOTORHOME SERVICED? 

Your caravan or motorhome should be serviced regularly to ensure that it is roadworthy and that there has been no deterioration to its condition.  If it is under warranty, it will need to be serviced within a specified time to ensure the warranty continues and remains valid. 

HOW OFTEN SHOULD MY CARAVAN / MOTORHOME BE SERVICED 

A service should be done every year on your caravan or motorhome even if it has only been used a few times – problems can also occur through lack of use. If there is warranty on your vehicle, then an annual service will need to be completed within a set period to maintain the warranty. 

DO I HAVE TO HAVE MY CARAVAN SERVICED EACH YEAR TO MAINTAIN MY CARAVAN WARRANTY? 

Yes - All Caravan and Motorhome manufacturers insist that your caravan or motorhome must receive an annual service and damp check and be carried out by an AWS Service Centre or an Approved Dealer/Workshop to ensure that your warranty remains valid. 
 
As part of the manufacturer’s warranty terms & conditions, there is a specified time limit as to when the caravan or motorhome service is carried out. Original VAT invoices and damp reports must also be retained as proof that the annual services have been carried out in accordance with their warranty terms. It is strongly recommended that all caravan and motorhome owners read the warranty terms & conditions which is normally contained within the manufacturer’s handbook. We cannot express enough that failure to have your caravan serviced each year will invalidate your caravan and motorhome manufacturer’s warranty. This is beyond our control, and we must adhere to the manufacturer’s terms & conditions. 

WHAT IS THE AWS (APPROVED WORKSHOP SCHEME)? 

The Approved Workshop Scheme is a collaboration between the National Caravan Council, The Caravan and Motorhome Club and The Camping and Caravanning Club, which is supported by all the major British caravan and motorhome manufacturers.  To be part of the scheme, all workshops must undertake an annual inspection and comply with the rigorous standards and expectations of the scheme.  Further information can be found at www.approvedworkshops.co.uk 

ARE YOU A MEMBER OF THE APPROVED WORKSHOP SCHEME? 

Yes, we are proud members of the AWS (Approved Workshop Scheme).  Both our fixed based workshop and mobile workshop are independently assessed annually and comply with the scheme’s rigorous standards and expectations.    

HOW LONG SHOULD A CARAVAN SERVICE TAKE? 

A caravan or motorhome habitation service normally takes around 2 to 4 hours. The duration of a service will depend upon any issues being found and/or the age of the caravan or motorhome. In most cases, we would normally complete a standard caravan service the same day.   

WHAT HAPPENS IF FAULTS ARE FOUND DURING THE SERVICE? 

Any faults found which are not covered by warranty, will be chargeable at our standard labour rate.  Except for very minor faults, these may not be rectified on the same day and will need to be re-booked for another visit for completion.  

AFTER THE SERVICE WHAT DOCUMENTS WILL I RECEIVE? 

Once we have received full payment for the service, a detailed invoice is issued together with the service report & damp report. 

HOW FAR IN ADVANCE DO I NEED TO BOOK MY SERVICE?  

We would advise booking at least 8 - 12 weeks in advance for a service to ensure you can be booked in within your warranty time limit. Obviously, certain times of the year are busier than others, so we do advise early booking. Some customers even book 12 months in advance to ensure they secure the date they need! 

DO I NEED TO EMPTY MY CARAVAN OR MOTORHOME FOR A SERVICE? 

It is preferred that your personal belongings are removed, enabling for a safer environment for our technicians to work in. For health & safety reasons, we do require the main walkway within the caravan or motorhome to be clear. We will require certain items to be left with the caravan to carry out the service, such as the water pump/inlet hose & gas bottle. If you are unsure of what you need to remove, please contact us. 

WILL MY GAS APPLIANCES BE SERVICED DURING THE ANNUAL SERVICE? 

Gas appliances are safety checked but not serviced as part of the annual habitation service. We do offer a gas appliance service at an extra cost.  

HOW IMPORTANT IS IT TO SERVICE A GAS APPLIANCE? 

Carbon monoxide poisoning is a real danger in both the home and your leisure vehicle. It is therefore important to consider having your gas appliances serviced annually by a competent gas engineer and consider using an audible carbon monoxide alarm. 

DO YOU SERVICE MOTORHOME ENGINES & CHASSIS? 

No, we only service the habitation area of the motorhome. We would advise contacting a local commercial vehicle service centre or your motorhome dealer who will have the facilities to do this. 

 

WARRANTY FAQs

CAN YOU DO WARRANTY WORK ON MY CARAVAN / MOTORHOME? 

Yes, we are an AWS Member and an authorised warranty repair centre for most UK caravan & motorhome manufacturers enabling us to do the warranty work on your behalf. 

WHICH CARAVAN & MOTORHOME MANUFACTURERS WARRANTY CAN YOU DO? 

We are authorised to undertake warranty on behalf of the following manufacturers:  

• Autotrail 
• Bailey  
• Coachman 
• Elddis 
• Swift 

 WHAT OTHER WARRANTY WORK CAN YOU DO? 

In addition to being an authorised service & warranty workshop for many British caravan and motorhome manufacturers, we also undertake warranty work for many other manufacturers who produce appliances and components for your caravan & motorhome:  

• Alde 
• Al-Ko Kober 
• BCA 
• Dometic  
• MB&G 
• Sargent Electrical 
• Thetford 
• Truma 
• Whale 

I’VE BOUGHT A USED CARAVAN / MOTORHOME FROM A DEALER THAT HAS WARRANTY. CAN YOU DO THE WARRANTY WORK ON THAT? 

Yes, we can submit a claim on your behalf to the warranty company. Once we obtain authorisation, we will then be able to proceed with the repair. 

WHAT SHOULD I DO IF MY CARAVAN DEVELOPS AN ISSUE UNDER WARRANTY? 

To submit a warranty claim on your behalf, we will need the make and model of your caravan plus the CRIS no of the caravan or build number / chassis number of the motorhome. Contact our office on 01792 578585 where our staff will then advise you. In most cases it is necessary for us to inspect the issue prior to submitting a warranty claim. We will also need to obtain photos of the fault, but any photos of the issue that you may have that you believe may be of assistance to your claim can be sent to info@caravanteam.com.   

If your caravan or motorhome has not been serviced by us at Caravan Team Ltd, then we will require copies of the service documents & damp reports to be sent to us at info@caravanteam.com  Without a full service history we will not be able to submit a warranty claim on your behalf. 

DO YOU CHARGE A CALLOUT FEE FOR WARRANTY WORK? 

Yes, we do as unfortunately manufacturer’s warranty does not cover the cost of our travelling time and travelling costs. All warranty work must be undertaken at our Swansea fixed based workshop to avoid a call out charge being incurred. 

HOW LONG WILL THE WARRANTY WORK TAKE TO COMPLETE? 

The length of time it takes to complete the warranty work will depend on the nature of the work involved. Some repairs can be completed within 1 day, while more complex repairs may take several weeks to complete. At the time of booking, we will advise you though on an approximate time scale. However, a damp repair can be more difficult to accurately predict how long the repair will take. If you have any holidays booked with your caravan / motorhome it is especially important that you advise us at the time of booking so that we can work around what trips away you may have.  

 

OTHER FAQ’S 

DO YOU DO INSURANCE REPAIRS? 

Yes, we carry out insurance repairs for all insurance companies.   

I HAVE DAMAGED MY CARAVAN / MOTORHOME WHAT DO I DO? 

The caravan / motorhome will need to be assessed at our Swansea workshop, with a view to supplying you with a quotation for the cost of repair.  The quotation may not be available on the same day as the assessment, as we may need to source replacement parts & prices for the repair.  We will then send you a copy of the quote. If you are submitting a claim through your insurance, then you will send the quotation to your insurance company. If the insurance company or alternatively if you are paying and agree to the cost of the repairs, please advise us via email to confirm the authorisation. Once all parts are received, we will then offer you a date for the repair to take place. 

HOW LONG DOES A REPAIR TAKE TO COMPLETE? 

The length of time it takes to complete a repair will depend on the rectification work involved.  Some repairs can be completed within 1 day, while others can take several weeks to complete. 

CAN YOU COMPLETE A CRIS RE-REGISTRATION INSPECTION FOR WRITTEN OFF CARAVANS? 

Yes, we are on the approved list to complete inspections for caravans repaired after they have been written off by an insurance company. After the inspection and if successful we then forward all the necessary documentation onto CRIS to enable the caravan to be re-registered. 

CAN YOU STORE MY CARAVAN / MOTORHOME WHEN THE WORK IS COMPLETE? 

 No, we do not have the facility to store caravans or motorhomes. We have a 7 bay workshop with no outside storage facilities, so space is limited. Once work has been completed, we would expect you to collect your caravan or motorhome. We do give notice for collection – but if the caravan or motorhome is not collected after the 24 hr notice then a £40 daily charge will be applied. 

DO YOU FIT MOTOR MOVERS TO CARAVANS? 

We supply & fit two makes of motor mover to caravans, which both come with warranty & manufacturers support:  

• Powrtouch 
• Truma 

Should you prefer an alternative motormover to be fitted, then we would ask for you to supply your own motormover.  Please be aware that should any issues develop with the supplied motormover, then you will need to contact your supplying retailer or the manufacturer.  We would not be able to do this for you.  

DO YOU FIT AIR CON UNITS? 

Yes, we supply and fit Dometic & Truma air con units. We would need to assess the roof of the caravan / motorhome and discuss your requirements. 

CAN YOU FIT A SOLAR PANEL TO THE ROOF OF MY CARAVAN? 

Yes, we supply and fit solar panels. We would need to assess the roof of the caravan / motorhome and discuss what size solar panel is most suitable to your needs. 

DO YOU SELL SPARES & ACCESSORIES? 

Yes, we do. We sell a wide variety of spares for your caravan or motorhome. If it's not in stock, we can look to source and order it in for you. We also have a selection of accessories available to purchase either instore or online. 

DO YOU SELL SECOND HAND PARTS? 

No, we only sell brand new parts. 

WHAT OTHER WORK CAN YOU DO? 

We do so much more than just servicing:  

• Warranty work 
• Insurance work 
• Damp repairs 
• Replace windows 
• Fit TV aerials 
• Fit bike racks (supplied by customers) 
• Replace rooflights 
• Fit Fiamma secure door locks